Returns & Replacements
    Credits and Damages

    Chloe & Lex is always happy to provide credit or refunds on damaged items. Simply email us or telephone us and we will provide credit for Net 30 customers or refunds to our credit card customers.

    We want you to be fully satisfied with our product. Please note minor variations in printing and fabrics per bag are normal. These are handbags made from refurbished materials. We think this makes them more fun and unique but if for any reason you are not satisfied with a style, you can always return them, no questions asked. If for any reason you would like to return an item, please email, call, or return a credit form via fax. We can only provide credit for items that are unused and in the same condition that you received it, with any price stickers or tags removed. For items you are returning for a reason other than damages, we will place credit on your account (not refund a credit card) that you can use on a future purchase.

    To return your product, you should mail your product to:
    Chloe & Lex
    10421 Burnham Dr NW #4
    Gig Harbor Washington US 98332

    You will be responsible for paying for your own shipping costs for returning your item unless it is damaged. If the item is damaged we are happy to pay for return costs if that is needed, please check with us before shipping back, we may request that you destroy or donate the item instead.